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Shipping and Returns

 Shipping Rates - United States

NEW Shipping Rates: Our sliding-scale shipping costs make it convenient to shop at Kremer Pigments!

These rates apply to all UPS ground shipments within the contiguous United States.

* excludes Hawaii and Alaska. Additional restrictions apply; including fees for expedited service. Shipping costs only on request.

  • UNDER 1 KILO TO ANY STATE: Actual calculated cost or $10, whichever is lower

  • 1-7 KILOS TO NY, NJ, PA and CT: $10 flat-rate

  • 1-7 KILOS TO ALL OTHER STATES: $15 flat-rate

  • OVER 7 KILOS TO ANY STATE: Calculated cost by weight and shipping address

Contact us immediately if you prefer to know the exact shipping cost before we process your order. Otherwise we will ship right away with the lowest cost shipping method possible.

For domestic customers, unless otherwise requested, all shipments will be sent by UPS Ground Service. Overnight, second-day air, or three-day select services are available with UPS. As soon as your package is on the way you will receive an email from UPS Quantum View Notify® with a tracking number. Most packages take 3 business days to arrive.


Shipping Rates - Other Countries in North or South America

We are happy to help you out--contact us for a quote!

Note: If you would like to order from a country that is not in North or South America please visit the German website here.


Products Not in Stock

Not all products in our catalog are readily available. If there are out-of-stock products in your order (must total over $20), we will backorder these items and ship the item(s) that are available now. Backordered items usually take within 4 weeks to arrive. Do not hesitate to contact us about the status of a backorder.

After your payment is processed you will receive an email with a copy of your paid invoice.

If you need the status of your order, shipping cost, tracking number, or any other details of your order, please reach out to us.

How to reach us


No refunds. Returns are for store credit only. No returns are accepted on books or gold & composition leaf. Returns of unused items must be made within 30 days of the invoice date either in-store or through prepaid freight.  All returns shipped freight collect will be refused. Kremer Pigments Inc. will not accept returns on Kremer Pigments Inc. products, which were purchased through other retailers or distributors.

If you are returning by mail, please include a copy of your invoice and a note stating the reason for return and send returns safely packed to our address:

Kremer Pigments Inc.

247 West 29th Street

New York, NY 10001



We will contact you for credit or refund arrangements.


Please note that designated HazMat products can only be shipped within the Continental U.S.

Some products designated HazMat might incur additional fees when the quantity surpasses a certain limit. For more information, please contact us. Otherwise, we will ship via the lowest cost possible.

We also require submission of the Hazmat Item Disclaimer Form below. 

Read the Material Safety Data sheet carefully and consult our safe handling procedures. Not for home use! To buy this product you have to be over 21 years old. Please email or mail us a copy of your identity card

Please fill this form and submit with your order.